myTwonky
Have a question about myTwonky? Chances are, we have the answer. Here you'll find troubleshooting tips and instructions for setting up and running your Twonky account.
myTwonky FAQ
What is myTwonky?
What browsers are supported by myTwonky?
Why should I register with Twonky?
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What is myTwonky?
myTwonky lets you enjoy videos, music and photos from your favorite online sites in one convenient place, then share them with your web-connected devices. You can easily discover videos on your favorite topics, play Internet media and personal content in myTwonky or beam them to a compatible device on your home network.
What browsers are supported by myTwonky?
Firefox - 3.0 or later
Internet Explorer - 8.0 or later
Chrome - Any version
Safari - 4.0 or later
Why should I register with Twonky?
By creating a Twonky account, you can save your favorite topics into My Channels and have new videos waiting for you every time you use myTwonky or Twonky Video. You can also save Bookmarks of your favorite videos and Shoutcast stations.
How can I register with Twonky?
You can register with Twonky here. You can also sign up from our Twonky Video or Twonky Music mobile apps.
What is Twonky 7.0 and why should I install it?
Twonky 7.0 is software that enhances your myTwonky experience. Installing Twonky 7.0 allows you to Beam media in myTwonky to compatible media players in your home network. When you connect Twonky 7.0 to your Twonky account, you will also be able to view videos, music and photos stored on your PC from within your Twonky account. You will find your personal content in My Libraries.
How do I register Twonky 7.0 with myTwonky?
When you install Twonky 7.0, your default browser will launch and take you to the myTwonky Sign In/Sign Up Web page. You simply need to sign in to your existing Twonky account or sign up for a Twonky account. Your Twonky 7.0 will automatically connect to your Twonky account. To keep Twonky 7.0 active, you will just need to have used your Twonky account within the past 10 days.
What is a Channel?
A Channel is a group of videos that Twonky provides to you based on the tags used to create the channel. A tag could be a single search topic or a list of keywords.
What are Tags?
Tags are individual keywords used to describe a video. myTwonky looks at a video's titles and tags to create channels. So when you perform a new search or modify the keywords for your saved channels, you're adjusting the tags to control the types of videos that will appear.
How can I create my own video Channel using myTwonky?
There are several ways you can create your own video Channels.
- After peforming a search, click the Create A Channel From This Search button.
- While viewing a Video you like, select the Add button and select Create Channel.
- From the My Channels Page, click the Add Channel button. Fill in the Tags and Title sections. You can add a description if you choose.
When I save a Bookmark, Playlist, or Channel, I can do so as public or private. What is the difference?
If you save a Bookmark, Playlist or Channel as private, it will only be viewable by you when you are logged in to your Twonky account. If you save a Bookmark, Channel or Playlist as public, you are not required to log in to your Twonky account to view it. You can share it with others by providing them with the URL.
Why do videos sometimes appear in My Channel that don't seem related to my search terms?
Video results are based on the tags used to describe the video by the person who posted the video. To view the tags, click on the arrow to the right of each video. You can refine a channel by changing your search tags, as described below.
How can I fine-tune a channel to improve my results?
Go into the Channel view by selecting the name of a channel you are interested in. Next, select Edit Channel. Add or remove tags in the top text box named Tags. Remember to separate your tags with commas. A tag can contain mulitple words. When you are done, click on the Save Changes button.
What is the difference between a Channel and a Playlist?
The videos you find in Channels are constantly being updated based on the tags you used to define them. Playlists only contain the videos you added to them.
What are Popular Channels?
Popular Channels are Channels that the largest number of Twonky users have recently viewed.
What is a Bookmark?
A Bookmark allows you to return to a specific video or SHOUTcast station simply by going to the Bookmark sections of the Video and Music pages.
What are Popular Bookmarks?
Twonky creates Popular Bookmarks based on topics that are currently trending on the Internet.
What are Featured Bookmarks?
Featured Bookmarks are Bookmarks that Twonky Content Editors have handpicked for our users.
How can I find more videos like the one I'm playing?
Start playing a video, then select the Add button and select Create Channel. This will create a Channel of videos like the one you are playing.
What are Online Accounts and why should I connect them to myTwonky?
Online accounts include video and photo feeds from popular social networking sites. By connecting your Online Accounts to your Twonky account, you can view media from your YouTube, Facebook, Flickr, Picasa Web and Photobucket accounts without leaving myTwonky. You can also Beam content from these accounts to compatible media players in your home network.
How do I connect my Online Accounts to my Twonky account?
Click on your username at the top right of myTwonky and select Settings. Then, click Connect to Your Online Accounts. You will have the option to connect to your YouTube, Facebook, Flickr, Picasa Web and Photobucket accounts. For each Online Account, take the following steps:
- YouTube, Flickr, Picasa Web and Photobucket: Click the Connect button next to the Online Account you wish to link to your Twonky account. Enter your username for that account and select the types of photos or videos you want included as channels or albums from that Online Account. Then, click the Save Changes button.
- Facebook: Click on the Connect button next to Facebook. You will be required to log in to your Facebook account by selecting Login with Facebook. You will then be requested to provide Twonky with a set of permissions that are necessary to make your Facebook photos and videos available to your Twonky account. You can do this by clicking the allow button at the bottom of the page. After you do this, you will be returned to the Connect to Your Online Accounts page. Select Edit next to Facebook, then select the types of photos or videos you want included as channels or albums from your Facebook account. Then, click the Save Changes button.
How do I view my Online Accounts after I have connected them to my Twonky account?
You can find your Online accounts in the Video and Photo sections of myTwonky
- Videos: For YouTube and Facebook videos, Select the Video tab at the top of myTwonky. Your Online Accounts will show up as Channels in the My Channels section.
- Photos: For Flickr, Picasa Web, PhotoBucket and Facebook photos, select the Photo tab at the top of myTwonky. Your Online Accounts will show up as Albums in the My Albums section.
What are Featured Stations?
Featured Stations are SHOUTcast Stations that Twonky Content Editors have handpicked for our users.
What are Stations by Genre?
Stations by Genre organizes SHOUTcast stations into genres (e.g. if you want to see a group of Pop stations, you would select the Pop Genre).
How do I find specific SHOUTcast Stations?
You can browse stations by Genre or you can search for them in the Search box at the top of the Music Page.
How do I Bookmark a Station?
While you are playing a station, select the Add Bookmark button.
What are Featured Photos?
Featured Photos are Photos that Twonky Content Editors have handpicked for our users.
What is Twonky Video?
Currently available for Android devices, Twonky Video is a mobile application that allows you to discover interesting videos using your mobile device and "beam" them to your connected TV. Twonky Video features the same capabilities as myTwonky, including saving a search as a channel that automatically updates, customizing tags, viewing featured and popular videos, as well as beaming videos to compatible devices in your home network. The channels you create on myTwonky will be available in Twonky Video and vice versa.
What is Twonky Music?
Currently available for Android devices, Twonky Music incorporates the best features of multiple music apps into one easy to use experience. With Twonky Music, you can play music from your personal collection, whether it's stored on your mobile device or a computer network. Twonky Music also has a wide selection of ad-free genre-based radio stations and personalized radio stations that you customize with your own preferences. Listen on your mobile device or beam music to your connected TV, stereo or other devices on your home network.
What does Beam mean?
Beaming is the ability to send digital files, such as a video, over a network for playback on different devices, without having to actually store the information on that device.
How do I Beam a video, photo, song or radio station to my network-connected media player?
Click on the Beam button next to the media item you wish to play on your connected media player. Then select the media player you would like it to play on. If you have previously selected a media player, that will be selected by default.
Where can I find a list of devices that work with myTwonky?
You can find a list of media players that should work with beaming here.
Will all DLNA-certified devices work with myTwonky?
Not all DLNA-certified devices work with myTwonky. In order to work, a device must be certified as a Digital Media Renderer (DMR) and play the file format you are trying to play. You can visit www.dlna.org to see how they classify your device. The instruction manual for your device should have the file formats it can play.
Why does my connected TV fail to play some videos, music or photos?
Most connected TVs cannot play every type of video, song, radio station or photo found on the Internet. If you want to play media from the Internet on your TV, you may need to purchase a low-cost media adapter that supports more formats than your TV does.
Why are some videos not playable in myTwonky?
We respect the rights of content owners. Some content owners require their videos to be played only within their website. In those cases, we provide a link to the source site.
Do I need Javascript and cookies enabled in order to use myTwonky?
Yes, myTwonky uses Javascript and cookies to support many of the site's features.
Do I need to access the configuration pages of Twonky 7.0?
Most users will not need to do this. If your local media is not in the default locations, however, you will need to update the directories Twonky 7.0 uses to find your media.
How do I find the Twonky 7.0 configuration pages on a Windows PC?
Select the Twonky 7.0 icon in the task bar at bottom right of your screen. Then, select Twonky 7.0 Settings. Your default browser will load the Twonky 7.0 configuration pages.
How do I find the Twonky 7.0 configuration pages on a Mac?
Select the Twonky 7.0 icon from the upper right menu bar. Then, select Configuration. Your default browser will load the Twonky 7.0 configuration pages.
How do I change the location where Twonky 7.0 looks for my local media?
Go to the Twonky 7.0 configuration pages. On the left side of the screen, select Sharing. In the Shared Folders section of the page, update the directories you would like Twonky 7.0 to use when searching for media. When you are done, click save. Then, select Advanced and click on the Restart Server button at the bottom of the page.
How do I keep Twonky 7.0 active?
As long as you have used your Twonky account in the past 10 days, Twonky 7.0 will be active on your network.
Can I run TwonkyManager/TwonkyServer at the same time as Twonky 7.0?
Yes, you can, but we are currently seeing some conflicts when you initially install Twonky 7.0. Please follow the following steps to run both programs at the same time.
- Open TwonkyManager/TwonkyServer and copy down your license key.
- Uninstall TwonkyManager/TwonkyServer
- Install Twonky 7.0
- Reinstall TwonkyManager/TwonkyServer
I already have TwonkyManager/TwonkyServer 6.x, do I still need Twonky 7.0?
By integrating with your Twonky account on myTwonky.com, Twonky 7.0 offers many features that are not included with TwonkyManager or TwonkyServer 6.0, including enhanced media feeds. We strongly encourage you to sign up for a Twonky account and use Twonky 7.0 to get the most out of myTwonky. Twonky 7.0 is not an update to TwonkyManager or TwonkyServer 6.x though. Twonky 7.0 will require you to use your Twonky account within the past 10 days to remain active. Because TwonkyServer and TwonkyManager use the license key that you purchased, however, these will always be available to you as long as they are running on your PC.
Which file formats are supported on myTwonky?
myTwonky supports the formats listed below when playing media within a browser. When beaming media, format support depends on the playback device.
- Video: H.264 (.mp4, .mov, f4v), FLV (.flv), 3GPP (.3gp, .3g2), VP8/WebM (.webm), Ogg Theora (.ogv), as well as videos from YouTube
- Sound: AAC (.aac, .m4a), MP3 (.mp3), Ogg Vorbis (.ogg)
- Image: JPEG (.jpg), PNG (.png), GIF (.gif)
Can I use Twonky 7.0 when connected to a Virtual Private Network (VPN)?
No, Twonky 7.0 will not work properly when you are connected to a VPN. With a VPN, you are effectively using a network other than your home network, so beaming and My Libraries will not be available until you disconnect from the VPN.
Where can I find additional help?
Visit the myTwonky section of the Twonky support community.
